Apparel Boss Return Policy
Effective Date: July 1, 2023
Thank you for choosing Apparel Boss for your custom apparel needs. We strive to deliver high-quality products tailored to your preferences. However, we understand that there might be occasions when you may need to return or exchange your order. Please review our return policy below for details on our process.
**1. Eligibility for Returns and Exchanges**
1.1 Customized Products: As our products are customized and specially made based on your unique designs and specifications, we generally do not accept returns or exchanges for products unless they are defective or damaged.
1.2 Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer support team immediately at email@example.com or 631.745.8746 to initiate the return process.
**2. Reporting Defective or Damaged Products**
2.1 Notification Period: Please report any defects or damages within 10 days of receiving your order. We may request photographic evidence of the defect or damage to facilitate the return process.
2.2 Return Authorization (RA) Number: Our customer support team will provide you with a return authorization (RA) number to include on the outside of the package being returned. Returns without a valid RA number will not be accepted.
**3. Return Shipping and Costs**
3.1 Shipping Costs: If the return is due to a defect or damage, Apparel Boss will cover the return shipping costs. However, for other reasons such as change of mind or incorrect size selection, customers are responsible for the return shipping costs.
3.2 Packaging: To ensure the safe return of the product, please securely package it, preferably using the original packaging if available.
**4. Inspection and Processing of Returns**
4.1 Inspection: Upon receiving the returned product, our team will inspect it to verify the defect or damage.
4.2 Refund or Exchange: If the product is confirmed to be defective or damaged, we will offer you the option of a refund to your original payment method or an exchange for the same product.
4.3 Refund Processing Time: Refunds will be processed within 30 business days of receiving the returned item. Please note that the processing time may vary depending on your payment method and financial institution.
**5. Custom Order Revisions**
5.1 Approval of Designs: Before proceeding with production, we require your approval of the design mock-ups for custom orders. Please carefully review and approve all design details, as once production begins, changes cannot be made.
5.2 Revisions: If there is an issue with your custom order, please notify us immediately. We will work closely with you to find a satisfactory solution, which may include revisions or remaking the order.
**6. Contact Information**
For assistance with returns, exchanges, or any questions related to our return policy, please contact our customer support team:
Our customer support representatives are available to assist you during Mon-Fri 9-5pm
Please note that our return policy is subject to change, and the terms in effect at the time of your purchase will apply to your return. We recommend checking our website or contacting our customer support team for the most up-to-date return policy information.
Thank you for choosing Apparel Boss! We appreciate your business and look forward to providing you with exceptional custom apparel products.